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FAQ

Delivery Time = Processing Time + Shipping Time

Normal delivery around 30 days (around 35 days From January to April, within 30 days From May to December)

Expedited / Rush delivery 7-20 days

Note:

  1. Expedited Delivery: If you require your dress less than 7 or 15 business days, please submit special instructions on your order with the date you need the dress, we will contact you to confirm and put your order on priority schedule. We want to make sure you receive it on time.
  2. For some styles with complicated beading and hand work, it may take few more days for processing.
  3. Please note that some of our styles require up to 4 weeks for custom sizing or details. 

DRESSES

Do you ship to my country?

We ship to all over the world. If you are unable to choose your country when checking out, please contact us for help. Dresses will be shipped via DHL, UPS, TNT, EMS. 

Can I order my dress in a different colour?

Most of our formal and custom dresses can be made in any colour you desire. You can check the Color Chart page HERE and put the colour number in order note. Please make a note in your order of your preferred colour and we will contact you with available material options.  If you can not find the colour you want, you can email us the photo of the colour. 


Can I order dresses in custom size?

Yes, we offer customized sizing for many of our bridal and formal dresses. Please choose “Custom Size” option when you check out and leave your detailed body measurements in the order note.

(Please click "Special Instructions For Sellers" in cart page).

Here are all measurements we need for customization.

MEASUREMENT cm/inch
Bust
Waist
Hip 

Shoulder to Shoulder

Measured Across Your Back

Shoulder to Nipple

Shoulder to Waist

Measured from middle of shoulder over nipple to natural waist

Nipple to Nipple
Armhole
Hollow to Floor Without Shoes
Shoes Height
Height Without Shoes


What is your Return Policy?

Click HERE for our detailed Return Policy page.

What payment methods do you currently accept?

We currently accept direct payment via PayPal, Credit/Debit Card, and flexible payment options through our partnership with Sezzle. Click HERE to learn more about Sezzle and see if you qualify.

Cancellation Policy

  1. Unpaid order: could be cancelled within 2-3 days. 
  2. Paid less than 3 days, 50% cost of dress and shipping cost could be returned, 
  3. Paid at 3-20 days, 30% cost of dress and shipping cost could be returned. 
  4. Dress has sent, can't return the payment to you.

International taxes

Please take note that most standard shipments do not require you to pay any additional charges. The exception to this is when ordering with express or expedited shipping, collection charges may apply for customs tax. This is not shipping cost, as shipping cost has been paid by us already. This is a rare charge that we see but transparency is important to us and we want to make sure you're aware. This cost varies worldwide and takes into consideration the weight and value of your order. 

Other questions you may have:

Can I change the style of the dress? Any extra cost?

Yes, styles can be customized at your request. The cost varies based on what kind of modifications you would like. Normally it will cost extra $10-$30. Please contact us for details.

Do you have real stores? Where can I try the dress on? I am a bit nervous to order the dress online without trying it on first.

Although we do not have a brick & mortar location, we are real people and we're here to assist you with any questions you may have. We make high quality dresses and take pride in the talent of our dedicated team from the design, to selection of fabrics, to the final touches. For custom size we normally suggest leaving a small bit of space. If you have any questions, we would love to chat and find the best possible fit and style for you. Please feel free to contact us and we are willing to give you some professional suggestions.

Can I place my order over the phone?

At the moment, we only accept orders on line. You may complete the payment online with your PayPal account and your rights will be secured by PayPal. You can also pay for your order with your credit card, namely, Visa, MasterCard, Discovery and American Express.

***WE OFFER FLEXIBLE PURCHASING OPTIONS THROUGH SEZZLE***

  1. At Checkout, make sure billing and shipping address are correct
  2. Choose Sezzle as payment preference
  3. Click "Confirm Order"
  4. You will be directed to their website externally to create an account and agree to payment options
  5. Sezzle will direct you through to next steps to complete your order
  6. Order is paid to DRESSI Style by Sezzle
  7. We process your order and ship to you

Retailers

If you are a retailer and would like to carry DRESSI Style in your store, please reach out to us at info@dressistyle.com with your inquiry and we'll direct you to our Retail Partner Coordinator. 

Can I change the size and colour of my dresses after payment?

We only can change within 3 days once payment processed.

How do I order multiple items?

Please follow steps below:

  1. Find your favourite item on dressistyle.com
  2. Choose Your Size
  3. Choose Your Colour / Style 
  4. Click the button "Continue Shopping" and repeat, adding the other items you 'd like to buy into your cart
  5. Click the Gift to Choose Your Free Gift (if applicable) or add a Discount Code (if applicable)
  6. Click the button “Continue Shopping” and the add other items into cart
  7. Click "Checkout" and enter your shipping information to proceed to payment and billing. 
  8. Here, you can choose SEZZLE if you would like to apply for split payments of your order. Interest Free and setup only takes less than 2 minutes. If paying with Visa Debit, Credit, or EMT - enter your information and continue to the next step in the checkout process (ensure that discount code is entered with payment information)
    What does "hollow to floor" mean, I am hoping to put in the custom order.
    Hollow to Floor is the length from your hollow (center of the collarbone) to the floor. When you measure it, please take the tape from your front, with bare foot. You should stand upright and your feet should keep together.