How long are your delivery times?
Delivery Time = Processing Time + Shipping Time
Normal delivery around 15-30 days (up to 35 days from January to April, up to 30 days From May to December)
Expedited / Rush delivery 7-20 days
- Expedited Delivery: If you require your order in less than 14 business days, please submit special instructions on your order with the date you need the items, we will contact you to confirm and put your order on priority schedule. There may be an additional shipping charge for RUSH Delivery. We want to make sure you receive it on time, and transparency is important as well.
- For some styles with complicated beading and hand work, it may take few more days for processing.
- Please note that some of our styles require up to 4 weeks for custom sizing or details.
What is your Return Policy?
Click HERE for our detailed Return Policy page.
What payment methods do you currently accept?
We currently accept direct payment via PayPal, Credit/Debit Card, and flexible payment options through our partnership with Sezzle. Click HERE to learn more about Sezzle and see if you qualify.
- Unpaid order: could be cancelled within 2-3 days.
- Paid less than 3 days, 50% cost of dress and shipping cost could be returned,
- Paid at 3-20 days, 30% cost of dress and shipping cost could be returned.
- Dress has sent, can't return the payment to you.
Please take note that most standard shipments do not require you to pay any additional charges. The exception to this is when ordering with express or expedited shipping, collection charges may apply for customs tax. This is not shipping cost, as shipping cost has been paid by us already. This is a rare charge that we see but transparency is important to us and we want to make sure you're aware. This cost varies worldwide and takes into consideration the weight and value of your order.
Do you have a physical store?
Although we do not have a brick & mortar location, we are real people and we're here to assist you with any questions you may have. We make high quality dresses and take pride in the talent of our dedicated team from the design to the final touches. For custom size we normally suggest leaving a small bit of space. If you have any questions, we would love to chat and find the best possible fit and style for you. Please feel free to contact us and we are willing to give you some professional suggestions.
Can I place my order over the phone?
At the moment, we only accept orders on line. You may complete the payment online with your PayPal account and your rights will be secured by PayPal. You can also pay for your order with your credit card, namely, Visa, MasterCard, Discovery and American Express.
***WE OFFER FLEXIBLE PURCHASING OPTIONS THROUGH SEZZLE***
- At Checkout, make sure billing and shipping address are correct
- Choose Sezzle as payment preference
- Click "Confirm Order"
- You will be directed to their website externally to create an account and agree to payment options
- Sezzle will direct you through to next steps to complete your order
- Order is paid to DRESSI Style by Sezzle
- We process your order and ship to you
If you are a retailer and would like to carry DRESSI Style in your store, please reach out to us at email@example.com with your inquiry and we'll direct you to our Retail Partner Coordinator.
Can I change the size and colour of my order after payment?
We can make changes within 48 hours once payment is processed.